FAQ


As a general matter, copyright infringement occurs when a copyrighted work is reproduced, distributed, performed, publicly displayed, or made into a derivative work without the permission of the copyright owner. A notice received from Bulloch Telephone typically refers to the distribution of copyrighted movies, music, software, or other digital files.

How am I distributing these files?

Peer-to peer (P2P) networks are the most common way to distribute files. A P2P network is a group of devices from many users that share files. Not all P2P networks are illegal, but by using these networks to distribute copyrighted material is illegal. When using a P2P network to download copyrighted material, you are connecting your device to others around the world who are distributing material. The fact you are downloading this material is not considered a violation, but uploading it back to others is. Typically, the software used to connect to these networks will upload data back to users while you are downloading. Some software will continue uploading these files as long as they are on your machine.

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Your IP address was logged trying to access a remote server that you do not have authorization to. We were notified of the attempt from the administrator of the system and contacting you on their behalf. The most common reasons this has happened is either malware on one of your devices or you are trying to hack into a system. From here, Bulloch Telephone makes two suggestions. If you are trying to hack into a server that doesn’t belong to you, stop. If you’re not sure how to hack into a server, then you probably just need to run a virus scan on your devices. If you don’t have a virus scanning software, there are many free options online. We highly recommend paying for one or contacting an IT repair/support shop for assistance.


Bulloch Telephone Coop currently provides 3 different Internet packages/speeds 25/3, 100/10, and 1000/100.

See Prices here...

25meg down by 3 meg up is adequate for most.
  • If you have 2 or fewer people in your home using the Internet
  • Do not perform other task on the Internet while streaming video
100meg down by 10 meg up is good for those who:
  • Have more internet users
  • Like to have multiple streaming video sessions up at a time
  • those who have 2 or fewer people in the home who may have other Internet sites or applications up and running while streaming video
  • are gamers. This should be considered your minimum package.
1000meg (1 gig) down by 100 meg up. This is our premier service. This is good for:
  • large families with lots of Internet users
  • anyone heavily gaming
  • YOU WILL NOT GET GIG SPEEDS to any single device in your home network in most cases. Most consumer grade electronics will be limited to anywhere between 300meg and 600meg maximum throughput due to hardware limitations or due to network/virus scanner settings on your pc that will adversely affect the speed at which it can process packets (data). Instead what you should see, provided your wireless network is engineered properly, is that everyone has adequate Internet bandwidth to do what they need to without being slowed down by anyone else on the network.

Wi-Fi is separate from the services described blow. In the “Why can’t I get full … “ section. With Wi-Fi there are a number of reasons why you cannot get the speeds that you would like. Below are several rules or guidelines about Wi-Fi speeds

  1. Wi-Fi speed/throughput is directly related to your distance from the Wi-Fi router, the further away you are the slower your speeds will be. The performance and the ranges involved will VARY GREATLY depending on the type of router you have along with the type of phone, tablet, or laptop you are using.
  2. In almost ALL cases the Wi-Fi on your TV DOES NOT WORK. The TV manufacturers put the cheapest, lowest quality network card in TV’s that they can get along with the lowest quality and cheapest network processor they can find. If you are having trouble watching Netflix or Hulu on your smart TV, we are not surprised, in fact we expect you to have trouble. Instead try using an external box like Roku, Firestick, or Apple TV device to watch TV/Movies online.
  3. There are some limitations depending on the radio that you use (2.4g or 5g) the version of the 802.11 protocol being used (a, g, n, ac, etc) and how many and what types of other devices are on the same SSID network.
    • Wireless radios will communicate with all devices on their network using the settings from the least capable device on that network. If you have an $800 802.11AC 5G monster Wi-Fi router and connect an 802.11a device to that network then the maximum any device on that network can pass traffic is at about 10 meg.
    • Fortunately most devices are now either 802.11n or 802.11ac so they are fairly capable below are some minimums that you should see. Remember it takes 2 to tango, just because your router says it will do it doesn’t mean that it will, same goes for the PC, phone or tablet. Both sides have to have the same capabilities to get the maximum out of the connection
      • 802.11n, the below speeds are minimums the actual results will depend on the features of your router/PC, phone, tablet combination
        • 2.4G SSID should be capable of around 60meg
        • 5G SSID should be capable of around 150meg
      • 802.11ac, the below speeds are minimums and the actual results will depend on the features of your router/PC, phone, tablet combination. This protocol varies widely depending hardware features.
        • 5G SSID should be capable of around 300meg
  4. Keep in mind that the router manufacturers have marketing departments that decide what is printed on the box. Typically the maximum speed printed on the box is a little more than double what you will actually get. If the router says that it can do 1.7 gig then you should expect around 800 meg maximum. They don’t count the overhead (protocol communication) and they do count both the transmit and the receive speed (100meg down and 100 meg up is 200 meg).
  5. Final thoughts on Wi-Fi, it is very complicated. If it is of major that your Wi-Fi network is at its maximum. We would recommend that you have us or a professional IT company come out and do a network assessment at your home or business to ensure that you are getting what you think you should be getting from your Wi-Fi service.

The reason that “I’m not getting what I’m paying for” when it comes to Internet speeds can very drastically. First you should never judge the quality of the service we are providing to your home by the speeds that you are getting over a Wi-Fi connection (see FAQ #3) or from a gaming console.

  • For Gigabit service generally, YOU WILL NOT GET GIG SPEEDS to any single device in your home network. Most consumer grade electronics will be limited to anywhere between 300meg and 600meg maximum throughput due to hardware limitations or due to network/virus scanner settings on your pc that will adversely affect the speed at which it can process packets (data). Instead what you should see, provided your wired and wireless networks are engineered properly, is that everyone has adequate Internet bandwidth to do what they need to without being slowed down by anyone else on the network. If you are not getting at least 300 to 400 meg on a wired connection (with a gig Ethernet card in your computer) then give us a call and we can take a look at it for you.
  • For 100meg so long as you are wired into the network, NOT USING a gaming console to check your speeds you should get the full 100 meg in most areas of our network (in all areas by spring 2018). If you are not getting the full 100 meg speeds on a WIRED connection (not on WiFi, not on a phone, not on a tablet) then give us a call and we can take a look at it for you.
  • For 25meg service, you should always be able to get the speeds that you have purchased. Please, take a look at FAQ #3 if you are using the internet wirelessly. If you are not getting those speeds then there is something wrong with your home network or with our service. Give us a call and we can look at it for you.