Due to State and Federal regulation we are required to provide you with phone service for a number of reasons. One of the major reasons is that as a telephone cooperative in the state of Georgia all cooperative members are required to take phone service. This is, amazingly, spelled out clearly in the following link.
Another is the subsidies that allow us to be able to build an all fiber network in a rural environment are tied to phone service. There are efforts in Washington to reform these subsidies and tie them to broadband service rather than to telephone service. The following is a link to that information, this is much more like the “govermentese” that you would expect out of Washington.
If you have 2 or fewer people in your home using the Internet
Do not perform other task on the Internet while streaming video
100meg down by 10 meg up is good for those who:
Have more internet users
Like to have multiple streaming video sessions up at a time
those who have 2 or fewer people in the home who may have other Internet sites or applications up and running while streaming video
are gamers. This should be considered your minimum package.
1000meg (1 gig) down by 100 meg up. This is our premier service. This is good for:
large families with lots of Internet users
anyone heavily gaming
YOU WILL NOT GET GIG SPEEDS to any single device in your home network in most cases. Most consumer grade electronics will be limited to anywhere between 300meg and 600meg maximum throughput due to hardware limitations or due to network/virus scanner settings on your pc that will adversely affect the speed at which it can process packets (data). Instead what you should see, provided your wireless network is engineered properly, is that everyone has adequate Internet bandwidth to do what they need to without being slowed down by anyone else on the network.
Wi-Fi is separate from the services described blow. In the “Why can’t I get full … “ section. With Wi-Fi there are a number of reasons why you cannot get the speeds that you would like. Below are several rules or guidelines about Wi-Fi speeds
Wi-Fi speed/throughput is directly related to your distance from the Wi-Fi router, the further away you are the slower your speeds will be. The performance and the ranges involved will VARY GREATLY depending on the type of router you have along with the type of phone, tablet, or laptop you are using.
In almost ALL cases the Wi-Fi on your TV DOES NOT WORK. The TV manufacturers put the cheapest, lowest quality network card in TV’s that they can get along with the lowest quality and cheapest network processor they can find. If you are having trouble watching Netflix or Hulu on your smart TV, we are not surprised, in fact we expect you to have trouble. Instead try using an external box like Roku, Firestick, or Apple TV device to watch TV/Movies online.
There are some limitations depending on the radio that you use (2.4g or 5g) the version of the 802.11 protocol being used (a, g, n, ac, etc) and how many and what types of other devices are on the same SSID network.
Wireless radios will communicate with all devices on their network using the settings from the least capable device on that network. If you have an $800 802.11AC 5G monster Wi-Fi router and connect an 802.11a device to that network then the maximum any device on that network can pass traffic is at about 10 meg.
Fortunately most devices are now either 802.11n or 802.11ac so they are fairly capable below are some minimums that you should see. Remember it takes 2 to tango, just because your router says it will do it doesn’t mean that it will, same goes for the PC, phone or tablet. Both sides have to have the same capabilities to get the maximum out of the connection
802.11n, the below speeds are minimums the actual results will depend on the features of your router/PC, phone, tablet combination
2.4G SSID should be capable of around 60meg
5G SSID should be capable of around 150meg
802.11ac, the below speeds are minimums and the actual results will depend on the features of your router/PC, phone, tablet combination. This protocol varies widely depending hardware features.
5G SSID should be capable of around 300meg
Keep in mind that the router manufacturers have marketing departments that decide what is printed on the box. Typically the maximum speed printed on the box is a little more than double what you will actually get. If the router says that it can do 1.7 gig then you should expect around 800 meg maximum. They don’t count the overhead (protocol communication) and they do count both the transmit and the receive speed (100meg down and 100 meg up is 200 meg).
Final thoughts on Wi-Fi, it is very complicated. If it is of major that your Wi-Fi network is at its maximum. We would recommend that you have us or a professional IT company come out and do a network assessment at your home or business to ensure that you are getting what you think you should be getting from your Wi-Fi service.
The reason that “I’m not getting what I’m paying for” when it comes to Internet speeds can very drastically. First you should never judge the quality of the service we are providing to your home by the speeds that you are getting over a Wi-Fi connection (see FAQ #3) or from a gaming console.
For Gigabit service generally, YOU WILL NOT GET GIG SPEEDS to any single device in your home network. Most consumer grade electronics will be limited to anywhere between 300meg and 600meg maximum throughput due to hardware limitations or due to network/virus scanner settings on your pc that will adversely affect the speed at which it can process packets (data). Instead what you should see, provided your wired and wireless networks are engineered properly, is that everyone has adequate Internet bandwidth to do what they need to without being slowed down by anyone else on the network. If you are not getting at least 300 to 400 meg on a wired connection (with a gig Ethernet card in your computer) then give us a call and we can take a look at it for you.
For 100meg so long as you are wired into the network, NOT USING a gaming console to check your speeds you should get the full 100 meg in most areas of our network (in all areas by spring 2018). If you are not getting the full 100 meg speeds on a WIRED connection (not on WiFi, not on a phone, not on a tablet) then give us a call and we can take a look at it for you.
For 25meg service, you should always be able to get the speeds that you have purchased. Please, take a look at FAQ #3 if you are using the internet wirelessly. If you are not getting those speeds then there is something wrong with your home network or with our service. Give us a call and we can look at it for you.